Senior Analyst - Dotnet Support Job in Eaton Corporation
Senior Analyst - Dotnet Support
Eaton Corporation
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Job Summary
As Sr. Analyst, you will participate in all phases of the project lifecycle and consistently deliver business value to our customers, provide technical leadership and assumes overall accountability of assigned deliverables You will be responsible for end to end delivery of assigned tasks (tickets) and modules involving, Requirements, Analysis, Design, Development, Testing, implementation and post production support. You would ensure that the deliverables meet the desired customer/stakeholder requirements & expectations, quality commitments, delivery schedules, company process and technology considerations. You should set best practices, approach and direction for the technical aspects, for the team Provide day-to-day support, predominantly Medium to High/Critical complexity incidents, that are disrupting normal business operation in a timely manner, to ensure timely, reliable, cost effective service to Eaton employees and customers. Execute enhancement requests and new requirements using standard Eaton request fulfillment process (Medium to High complexity enhancement requests). Identify and analyze top trends, suggest automations, alternatives to reduce trends/incidents. Help troubleshoot complex production problems and implement the proper fix. Suggest and build re-usable components (High complexity). Routinely provide insights into trends and patterns. Reports trends / suggests long term improvements. Work proactively for improving BSC metrics and customer satisfaction. Identify and analyze problems, suggest and recommend alternatives, implement fix to reduce problems/incidents, using various techniques like 8D, Root Cause Analysis etc. Performs preventative maintenance. Identify areas where improvements can be made to prevent future production problems and implement the solution before the problem occurs. Utilize monitoring tools (AppPulse, SiteScope, etc.,) and pro-active monitoring practices to ensure system availability, stability, and performance. e.g. ERROR Log tables. Detect patterns in symptoms and identifies long-term, permanent resolution Drive and promote ITSM best practices Prioritizes incidents to ensure high impact and urgent tickets are worked on priority and taking leadership to ensure no customer impact. Serve as the primary end user contact point for related support activities and customer escalations. Serve as escalation point for team, for High complexity issues. Respond to and resolve technical questions and service requests (High complexity) from the user community. Work closely with other IT support groups / functions and impacted customers for effective resolution and testing of fixes for production support issues, Build rapport with concerned stakeholders. Reporting and Metrics define, build , monitor, refine reports, metrics, and dashboards. Meet BSC Support Metrics. Meet/Exceed CSAT score. Document and create knowledge repository which will helps in providing quick resolution of tickets. Mentor team members as appropriate (Medium to High complexity). Manage CRs (raise, represent in CAB, execute, close etc. Ensure metrics fulfilment related to Change Management e.g. Change Data Health, Change: Emergency). Assist in governance process. Collaborate effectively with other IT teams to resolve high services and application issues. This position requires after office hours connect in case of High or Critical issues. A Bachelors degree with minimum 3 to 5 years relevant hands on experience in design, development and support of Web based applications in Dotnet Good understanding on Software Development Life Cycle and Agile methodologies Hands on experience in Classic ASP, ASP.NET, MVC, c#, VB.NET, WCF. Hands on experience with managing version control repository like TFS, BitBucket or similar Hands on experience with IIS configurations. Should have knowledge working on Visual Basic 6 Requires in-depth knowledge on Object-Oriented Programming methodology Hands on experience with RDBMS - SQL Server and Oracle, working on backend objects like stored procedures, functions. Excellent skills on PLSQL and T-SQL Good understanding of RESTful and SOAP based services Basic knowledge on Unified Modelling Language and tool & utilities like MS Visio, Kintana, HP-ALM, Hands on experience with Angular JS, HTML 5 / CSS Knowledge of Xamarin for mobile development will be an added advantage Experience in CI/CD tools like Jenkins or similar will be an added advantage Basic understanding of some of Eaton key application(s) and/or IT Infrastructure. Strong understanding on applications and solutions, including integrations in terms of Eaton business and Enterprise IT Strategic fit, understand application road map. Has excellent analytical and debugging skills. Strong experience and can execute independently on multiple technical modules) Strong technical analysis and design skills Strong understanding on Software Development Life Cycle and Agile methodologies. Good understanding of ITSM processes ( Incident Management, Problem Management, Request Fulfillment, Release management and Change Management processes ). Good analytical skills and debugging skills Ability to work within a virtual team environment, while managing multiple milestones and activities. Ability to work and lead collaboratively. Strong written and oral communications skills. Understands IT application infrastructure and security technologies. Yes! Because you are the one we are looking for, we hope to hear from you now!#LI-MY1
Job Description
Description:If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun.We are looking forward to Senior Analyst basedinPune, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety,health, wellness; and being a model of inclusion & diversity are already embedded in who we are - its in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:As Senior Analyst, you should manage and govern software application support and enhancements for 280+ Dotnet applications in Classic ASP, ASP.NET and ASP.NET MVC. Listed below are the Primary functions that this position is responsible for .Qualifications
Requirement:We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No
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