Operations Manager Job in Elasticrun

Key Responsibilities

• Monitor the activity from order placement till delivery to improve the customer experience
• Develop periodic transportation capacity plans lane wise, based on historical data & business forecasts
• Ensure timely vehicle placement to fulfill the customer requirement
• Develop the vendor for transportation to meet the capacity
• Proactively communicate exigencies & exceptions to all concerned internal stakeholders so that timely communication is made to the customers.
• Closely coordinate with sales, procurement, transport, COPS & accounts functions to ensure the smooth running of the business.
• Work with tech function to develop various operational & strategic requirements to better develop the product offering
• Inventory management
• Explore the better operation plans to bring down the operational cost
• Generate the MIS reports
• New projects implementation

Candidate Profile

• 4+ years of experience in a customer service operation and/or transportation operations, preferably on aggregated & managed transportation
• Must have a proven ability to work across and coordinate with multiple stakeholders/Department
• Should be metric-driven with a keen eye on processes. Should identify gaps in the processes & keep fixing them quickly
• Excellent verbal, written communication skills