Service Engineer Job in Eoddley Medicals Pvt

Service Engineer Job Purpose

Manages service department customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.

Service Engineer Job Duties

Displays extensive working knowledge of industry standards and practices, including product details and company services offered

Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally

Assists with or performs administrative tasks

Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations

Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency

Resolves service desk problems and improves current service desk methods to increase productivity and customer service

Monitors department issues and client complaints to define patterns and work to lessen those recurring issues

Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.

Service Engineer Skills and Qualifications

• Previous Service Experience, Comprehensive Industry Knowledge, Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving, Degree in Business or Administration