Quality Analyst Sales Job in Eosglobe

Job Title: Quality Analyst Outbound Retention

Location: Bengaluru

Job Summary

The Quality Analyst is responsible for ensuring the quality of the outbound retention process. This role involves monitoring sales calls, analyzing performance data, and providing feedback to improve sales performance and customer satisfaction. You will work closely with the sales team to identify areas of improvement, develop training programs, and streamline processes to ensure continuous improvement in sales effectiveness.

Key Responsibilities

• Quality Monitoring:
  • Monitor and evaluate outbound sales calls to ensure adherence to company policies and quality standards.
  • Conduct regular audits of sales processes and transactions to identify gaps and recommend corrective actions.
  • Ensure all team members maintain high standards of sales practices and compliance.
• Data Analysis:
  • Analyze sales data to identify trends, patterns, and areas for improvement in retention strategies.
  • Prepare detailed reports on sales performance, call quality metrics, and overall team progress.
  • Utilize data insights to provide actionable recommendations to management for performance improvement.
• Feedback and Training:
  • Provide constructive feedback to sales representatives based on call evaluations and performance metrics.
  • Develop and deliver training programs to improve sales techniques, product knowledge, and call handling.
  • Assist in the creation and maintenance of training materials and quality guidelines for the sales team.
• Process Improvement:
  • Collaborate with the sales team to streamline sales processes and improve overall efficiency.
  • Implement best practices and continuous improvement initiatives to enhance sales effectiveness and retention rates.
  • Stay updated on industry trends to keep the sales process competitive and aligned with current standards.
• Compliance and Documentation:
  • Maintain accurate and up-to-date records of all quality assessments, feedback, and training sessions.
  • Develop and update documentation related to quality standards, policies, and procedures to ensure consistency in the sales process.

Qualifications

• Education: HSC or Graduate (Preferred).
• Experience:
  • Experience in quality assurance, sales, or customer service is an advantage.
  • Knowledge of quality monitoring tools, CRM software, and sales processes.
• Key Skills:
  • Analytical Thinking: Ability to analyze and interpret sales data to identify trends and areas for improvement.
  • Effective Communication: Strong interpersonal skills to provide clear and actionable feedback to sales representatives.
  • Training and Coaching: Experience in developing and delivering training programs to improve team performance.
  • Sales Process Knowledge: Understanding of sales techniques, customer retention strategies, and call handling processes.
  • Time Management: Strong organizational skills to handle multiple tasks and prioritize effectively.
  • Proficiency with Tools: Experience with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).