Quality Analyst Job in Regalix Inc

Shift: North America (Night Shift)

Process Type: Voice & Non-voice

Domain: Digital Ad Sales, Customer Success& Ad Operations

Responsibilities:

• Listen to and audit calls of sales and support reps in the ad sales domain.
• Be familiar with the different QC Tools, best practices, and procedures.
• Monitor and device plans to improve CSAT and NPS.
• Ability to use logic and reasoning to identify the strengths and weaknesses of call-taking reps.
• Develop and execute test plans to ensure that all objectives are met.
• Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
• Identify and remedy defects within the production process.
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Compile and analyze statistical data.
• Ensure that user expectations are met during the testing process.
• Draft quality assurance policies and procedures.
• Investigate customer complaints and product issues.
• Ensure ongoing compliance with quality and industry regulatory requirements.

Quality Analyst Requirements:

• Minimum 2 Years of extensive experience in qualityinspection, auditing, and testing.
• Excellent communication skills, both written and verbal.
• Strong computer skills and knowledge of QA databases and applications.
• Strong analytical and problem-solving skills.
• Meticulous attention to detail.
• Any experience with working in the Ad Sales and Ad Operationsdomain is an advantage

Mandatory Skills

Analytical mindset, communication, verbal communication, non-verbal communication, QC Tools proficiency