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BriefCase

Trainer / Senior Trainer Job in Eosglobe

Trainer / Senior Trainer

Eosglobe 4+ weeks ago
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Job Summary

Job Title: Sales Trainer

Location :Bengaluru

Job Summary

The Sales Trainer is responsible for delivering new hire training, process training, and sales training in the banking or insurance domain. This role involves conducting refresher training, performing training needs analysis (TNA), and collaborating with quality and operations teams for process improvement. The trainer should be able to execute training tasks on short notice, contribute to the learning process, and ensure that team members meet performance standards.

Responsibilities

  • Conduct Training: Deliver new hire training (NHT) and process-specific training.
  • Sales Training: Conduct sales training sessions in banking or insurance domains.
  • Refresher Training: Facilitate refresher training to ensure ongoing development and performance improvements.
  • TNA & TNI: Conduct Training Needs Analysis (TNA) and Training Needs Identification (TNI) sessions.
  • Monthly Activities: Complete monthly cyclic activities, including fresher training, monthly tests, and call monitoring.
  • Learning Requirements: Identify training needs and understand learning requirements for continuous improvement.
  • Process Improvement: Liaise with Quality and Operations teams to identify and execute process improvement plans.
  • Quick Execution: Ability to execute training tasks and assignments on short notice.
  • Contribute to Improvement: Demonstrate a keen interest in delivering and contributing towards process improvement efforts.

Eligibility

  • Minimum of 2 years' experience within BPO.
  • Experience in sales or insurance training (banking experience preferred).
  • Excellent written and verbal communication skills.
  • Proficiency in MS-Excel.
  • Strong command of the English language is required.
Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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