Associate Client Support Engineer Job in Epsilon Data Management, Llc

Company Description

Job Description

The Associate, Client Support Engineer is responsible for executing and monitoring production processes as well as for managing production incidents. This includes troubleshooting and escalation of incidents and anomalies in processing.

Job Requirements

• Monitor and verify program execution, identification and communication of processing variances
• (E.g. run time, record counts, etc.) and potential issues
• Manage Production alerts and take necessary action as per the run-book
• Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
• Maintain and adhere production schedules to include ad-hoc requests
• Stopping and starting system processes
• Troubleshoot failures and determine best course of action
• Internal Stakeholder communications with respect to the daily production cycles
• Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
• SLA Adherence
• Flexible to work in shifts ( APAC, EMEA, NA)

Qualifications

• Bachelor Degree in Science, commerce or engineering
• 1-3 years of Production Support work experience

Essential skills and experience:

• Good communication, interpersonal, and analytical skills
• Ability to articulate technical problems verbally and in written form
• Good Understanding of SQL and scheduling
• Familiarity/Experience with UNIX, LINUX, Windows environments
• Good understanding of Unix/PERL scripting
• Familiarity with scheduling and job monitoring tools
• Professional proficiency in English

Desirable skills and experience:

• Good understanding of Operational best practices(ITIL framework)
• Good time management
• Eagerness to learn technologies and domains.
• Detail oriented and ability to multi-task
• Good Team Player
• Quick learner in a fast paced and challenging work environment
• Familiarity/Experience in Java/Java script/JQuery/CSS/HTML
• Familiarity/Experience with .NET: ASP.NET/c#/
• Familiarity/Experience with Hosting technology(s) (IIS, Apache, Tomcat - various variants)