BriefCase
BriefCase

Assistant Manager /deputy Manager Service Excellence Job in Ernst & Young Global Limited

Assistant Manager /deputy Manager Service Excellence

Ernst & Young Global Limited 4+ weeks ago
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Job Summary Accountabilities
  • Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences
  • Deploys consulting best practice, knowledge and techniques when undertaking work
  • Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions
  • Manage business stakeholders across different levels and build strong relationship
  • Program manage multiple projects and initiatives independenty
  • As a team member, assists in providing smooth delivery of internal project/program outcomes
Required experience:
  • Total experience between 8-12 Years
  • 8-12 Years of total experience with strong expertise in project management and change management
  • Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.
  • Exposure in driving Quality Culture with in the organization , Green Belt / preferably Black Belt being able to mentor people on driving break through improvements
  • Preferred experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4, global management consultancy firm or blue chip organizations like Accenture, IBM - with an appropriate management consulting background )

Competencies/ skills
  • Knowledge of Business Process Re-Engineering,
  • Six sigma concepts of DMAIC, Project Management (and all tools included therein)
  • Mentoring & experience in creating, reviewing & closure of projects
  • Excellent Training skills in conducting Green Belt & Six Sigma awareness training programs
  • Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements
  • Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them.
  • Strong in data analyzis and visualidation and getting concurrence from stakeholders on actions (for assigned processes)
  • Wrok with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity
  • Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness
  • Be able to conceptualize and develop quality related training modules
Other skills
  • Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.
  • Experience of having done BPMS or trained on BPMS (Business Process Management System)
  • Self-starter who can work independently, displays initiative and is a problem solver
  • Good Facilitator scheduling sessions and meetings
  • Usage of Minitab/Microsoft Powerpoint, Excel and Word

Education
  • Bcom/Mcom/ MBA/ICWA
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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