Customer Success Engineer Job in Fortanix

You are someone who:

• Pays attention to detail
• Is extremely responsive and able to get back to customers in minutes in most cases
• Can work independently, while also being an effective member of a team
• Knows how to collect, create, and track support tickets
• Greatly knowledgeable about all the tech documents, HOWTO, etc. developed by us
• Has created a structure for troubleshooting the articles
• Differentiates a feature request from bug triage
• Identifies automation opportunities for troubleshooting common issues
• Every interaction should result into an action trail (KB, product feature, etc.)
• Is a customer champion
• Keeps a track of new requests coming from customers and would want to influence product management
• Influences product features to fix common problems
• Is aware of limited time from engineers and wants to learn everything or use all tools at disposal (google search, tech docs etc.) before engaging with the engineering team

You have:

• Hands-on 5+ years of recent Devops or Professional Services experience implementing an enterprise IT security and Infrastructure platform
• BE in any discipline/MCA or equivalent
• Flexible to work in different time zones depending on the customer
• Strong technical skills are required. Experience with Linux, Kubernetes, Docker, Python or other scripting languages
• Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)
• Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus.
• Understanding of KMS interfaces (KMIP, REST API, etc.). Experience with a KMIP appliance is a plus.
• Experienced with various database encryption, tokenization, certificate management other key management operations.
• Ability to work in a highly fast paced, rapid growth environment.
• Strong collaboration, written and communication skills