Legal Counsel Job in Freshworks Inc

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.

Freshworks suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).


Freshworks has received numerous accolades from analysts and media including making it to Forbes Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to Work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in the capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at

About the Role:

We seek a highly-motivated and enterprising senior lawyer to become a member of the legal team of one of India's best start-ups.

The Legal Counsel will work on Freshworks strategic involvements in Licensing, Partnerships and Customer side of business. Broadly, the work will constitute 40% of the Counsels time in working on inbound licensing work, 30% in supporting partnership team, and 30% in customer transactions.

Responsibilities :

Draft, review, negotiate and manage a wide variety of software licenses and SaaS agreements, as well as partnership and customer agreements. Efficiently manage risk and ensure business and compliance needs are accurately reflected in agreements.

Preferred Skills :

• Strong communication skills and fluency in English (both written and oral).
• Good interpersonal and stakeholder management skills, since the role is business facing.
• Proactive in identifying risks and suggest solutions to mitigate it.
• Can work with team members across various levels
• Exceptional judgment and creativity, with the ability to think strategically and give practical advice appropriately weighing legal and business objectives.
• Can independently drive projects with minimal review needed.
• Become a mentor to junior counsels
• Ability to become a subject matter expert over time at least in one functional area.
• Positive attitude and sense of humor.

Qualifications & Experience :

Education: Bachelor's Degree in Law. Strong academic credentials and admission to at least one state bar in India or abroad.

Preferable: Additional degree in Tech but not mandatory.

Experience: Minimum of 8+ years of relevant professional work experience as an in-house counsel of an IT/product company. Experience structuring, drafting and negotiating complex commercial agreements, including software licenses and SaaS agreements.

Preferable: Someone from a similar industry background with hands on experience.

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