Lead Associate-system Support-ito-gurgaon Job in Genpact

Lead Associate Core Operations

Function: Operations

Gurgaon, India

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here! Come, be a part of our exciting journey!

Inviting applications for the role of Lead Associate, Core Operations

Perform initial triage and troubleshooting of all Network and Systems related incidents and outages

Respond to Monitoring alerts, assess impact and take appropriate action

Responsible for resolving Incidents and Service Requests while following defined procedures for classification, assignment and tracking

Provide on-call support over weekends as the need arises

Minimum qualifications

Practical understanding and ability to tackle in ONE of the following 2 Areas:

Networking LAN, WAN, Wireless LAN and VPN:

Basic Installation of Switches, Routers and Firewall

Configuration of Switch access and trunk port, interface, VLAN, VTP, STP

Configuration of Router WAN and LAN interfaces, static routing, Telnet and SSH, Site to Site and Remote Access VPN

Configuration of Firewall trusted and un-trusted zones, NAT, IPS, application control and URL filtering

VPN, ACLS user management

Solid Grasp OSI layers

Problem solving knowledge of Switching, Routing and Firewall

System Administration:

Log in to Windows/Linux servers Direct root log in/RDP with domain & local accounts, use Putty for logging in to Linux servers or SSH to remote servers

Should have extensive Knowledge about Windows and Linux Operating systems.

Monitor server performance and respond to alerts

Handle user access (eg. LDAP, AD)

Linux and Windows basic troubleshooting (eg. CLI commands - top etc.)

Exposure to Single Sign On (SSO)

Familiarity with Google Admin/G Suite Admin, Salesforce, LDAP, JIRA

Basic understanding of private and Public Cloud Technology (eg. AWS, VMware, GCP, Oracle etc.)

Preferred qualifications

Bachelor s Degree or Level two technology experience in Networking or Systems

CCNA, Network+, MCSE, RHCE or equivalent Certifications

Basic Level of understanding of Python, Ruby, Scripting

Problem solving and troubleshooting skills

Outstanding customer service skills