Technical Associate - Operations - Ito - Hyderabad Job in Genpact

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Technical Associate_ IT Support Executive (English Support)

Incident Management (L1 Support/ L2 Support)

Proficiency in Microsoft Office (Excel, Outlook), Smart-Sheets, Working knowledge of HTML/CSS.

Technical ability admins will help own the PC lifecycle for users and accurate device selection is essential

Handling incoming calls, emails and chat

Creating of tickets, following up on the tickets built, informing users on resolution provided, confirming the issues resolved and closing of tickets.

Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion.

Highly organized and efficient

Ability to fit well into the team & work with global teams, handling large volume of cases.

Excellent administrative and IT skills (including Application Support)

The ability to work independently and in a remote team

Facilitation skills including significant oral and written communication

User documentation (technical)

Ability to execute multiple projects simultaneously.

Technical skills: infrastructure skills

ITIL Certification

Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.

Business proficiency in English; Confident communication skills (written, verbal and interpersonal)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.