Sr. Process Executive-bcu Job in Hdfc Bank

Job Description

• Process Management Understand and review of the existing process and system functionality Drafting of notes for management approval and user communication, circular etc.

• Updation of Process Manuals, Process Audit Checklist & other reference material for users Implementation of effective controls to mitigate financial loss due to gaps / errors / frauds etc.

• Review the scope for automation of manual activities.

• Identify the risk / gap in the process & factors contributing to operational and accordingly design manual / system controls for mitigation of risk / gap.

• To ensure process/es formulated for specific function/s are sox compliant.

• Seek & review feedback from CPU / Branch users, other stake holders including audit for process improvement.

• Reiteration of processes/procedures Review Time and Motion for Operational Activities basis changes in Systems / Enhancements / Processes.

• Five S Certification for Operations Issuance and Monitoring of Compliance to standards Review Outsourcing activities at Ops Location.

• Ensure trainings to new incumbents and creating backups.

• System Enhancements Understand the user requirement / suggestion for system improvement and accordingly raise concept note with detailed system requirement for A) Development of new system /application/ in-house utilities.

• B) System enhancement in existing system /application/ utilities, Review of requirement document / Functional Specification document.

• Sharing of feedback/sign off.

• Conduct system testing/ sharing of observations/bugs to BTG/IT.

• Co-ordination with various teams like BTG / Operations/ Audit /other verticals for roll out of new system/enhancements for operational usage.

• Communicate detailed actionable to users Projectsa.

• Understand the pain area in operations processingb.

• Ascertain impact on WBO processesc.

• Raise issues & concerns for clarity with seniorsd.

• Liaise with Product, IT, Audit for sign-offe.

• Implement for WBO with clear guidelines Branch Activity Monitoring Monitoring of functional activities / Obtain feedback from operations unit.

• Tracking of critical branch activities, exceptions / non- compliance to process guidelines Highlighting the instances /details to local seniors to ensure minimal process gaps /operational error.

• Analysis / time and motion study for operational activities.

• Calculation of branch productivity basis volume and number of staff Review of branch audit reports and allotting branch rating basis severity of process exceptions Monitoring of fraud cases reported by operations and educating other teams to take precautionary measures.

• Central monitoring of suspense accounts /GLs reconciliation activity being performed by WBO branches and highlighting of an exceptions observed (if any).

• Branch Support Support to Operations in process related clarification Support to Audit Team / Regional branch control unit during their process review.

• Re-iteration of important processes, guidelines, Reports etc for error free operation.

• Tracking customer queries / complaint logged under WBO and follow-up / coordinate with ops for adequate resolution.

• Assistance to operations for handling/resolution of legal complaints /court hearings.

• Branch Visits For hands on experience & process review Understanding of new requirements & user feedback MIS MIS delivery to Senior management / Regional seniors, Regulatory etc.

• within the specified TAT.

• Highlight areas of concern / critical aspects to respective line managers/ seniors.