Sr Information Systems Analyst Job in Honeywell

Innovate to solve the world's most important challenges

Roles and Responsibilities

• Perform daily operational tasks, analytics, and reporting of data from Nexthink (end user experience tool)
• Perform deep analysis of incidents to identify trends that will feed into proactive problem management
• You will develop PowerShell scripts that will be executed in the global environment based off proactive problem management findings
• Identification of incidents to be eliminated through technology or process changes and drive the implementation of those changes
• Train peers in usage and best practices
• Perform administrative tasks such as access management and basic server maintenance

Must Have:

• A minimum of two years as a system (laptop/desktop) engineer or equivalent role
• Experience in troubleshooting software and hardware issues
• Skilled in scripting and automation with PowerShell 2.1/5.0
• Exhibit good coding practices, write secure and quality code, understand the performance impact of your code, apply debugging and logging techniques
• Prior experience in Problem Management
• Proactive mindset to identify, develop and implement automated solutions before problems arise.
• Strong analytical skills, problem-solving, quantitative, and conceptual skills
• Experience in ServiceNow (ITSM Tool)
• Advanced Excel skills (pivot tables, v-lookup, formulas, etc.)
• BSc/MSc in Computer Science or equivalent

We Value:

• Prior experience with Nexthink is a plus
• Develop advanced modular PowerShell functions
• Experience working with APIs in PowerShell
• ITIL Foundation certification or training preferred
• Experience in MS Windows administration, systems administration
• Experience in Agile methodology
• Experience in Microsoft System Center Configuration Manager (SCCM)
• Excellent customer service skills
• Ability to multi-task, quickly assess situations, and take action
• Excellent written, verbal, and presentational skills
• Ability to travel