Digital Analyst/rbwm Management Job in Hsbc Group

Job Purpose (overall high level summary of the role)

The Digital Business Analyst is responsible for conducting analysis for changes and additions that deliver best in class enhancements to Digital Channels encompassing Mobile, Public Website and Online Banking. Analysts are involved from initial scoping and discovery analysis, followed by documentation of requirements right through to post implementation continuous improvement.
The role requires detailed requirements analysis to translate concepts and business requirements into Digital propositions aligned to Global Digital strategies. Analysts will collaborate with other Digital teams as well as external stakeholders to deliver customer-centric journeys and digital capabilities for our customers. Analysts will support Global, regional and local markets with all activity to on-board onto continually evolving platforms, technology and adopt new features.
Operate as required across the Delivery Agenda priorities supporting convergence and reuse across markets.
Own analysis activity for small to medium sized well defined initiatives and contribute to larger programmes.

Principal Accountabilities: key activities and decision making areas

Typical Targets and Measures

Impact on the Business/Function

New services and proposition meet key KPIs : sales, servicing, satisfaction

Analysis deliverables produced within scope, budget and timelines and to agreed quality

Impact on the Business/Function

Perform in depth As Is : To Be analysis to deliver best in class personalised, secure and elegant digital experiences
Support delivery of core capabilities that are built once and deployed across Global, Region local markets.
Production of the Digital Analysis document set as part of User Centred Design activity in line with committed timescales and methodology, securing approval from stakeholders as required.
Supporting Agile Scaled delivery and DevOps (development, automation, integration, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers.
Contribution to the delivery of all multi-channel Global Digital priorities.

Customers / Stakeholders

Delivery against PLAs
Delivery against SLAs
Delivery to Schedule
Budget (Cost) Performance
Feedback from stakeholders

HSBC Digital Solutions internal Global stakeholders including Cross Functional Team and Discipline Leads
HSBC Global Functions Digital Risk, Legal, Compliance, Information Security, Fraud, Data Security
HSBC customers and prospects across the all entities
3rd Parties

Leadership & Teamwork

Engagement
Professional Skills Accreditation and competency development

Highly collaborative working with all other Digital teams (business and technology) within HSBC Digital to co-author UCD deliverables in line with appropriate methodology.
Indirect leadership (support/coaching) for less experienced team members contributing to optimized end to end process.

Operational Effectiveness & Control:

Adherence to governance, analysis methodologies.
Effective management of operational risks.

Quality Control
Adherence to Digital governance structures
Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate.

Management of Risk (Operational Risk / FIM requirements)

The jobholder will ensure the fair treatment of all customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required of all colleagues at HSBC to be Open, Dependable and Connected.

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls (Compliance Policy / FIM requirements)

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Local Job Requirements (This could include; Job Dimensions, Job Context & Major Challenges)

Role Context
The role holder is responsible for business analysis relating to customer experience across channels
Primary interactions will be with cross functional teams, organised as valuestreams
Adherence to the Digital governance model
This member of Digital may be based in any major geography.