Manager - Contact Flow Management Job in Hsbc

Manager - Contact Flow Management

Apply Now
Job Summary If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager - Contact Flow Management Principal responsibilities As a Manager Contact Flow Management, you'll work within Contact Centre, to conceive, develop and produce effective IVR automated responses to customer enquiries. IVR designing and governance for WPB markets. Technology Enhancements & Optimization (IVR, CIVR) Migration Deployment & Project Management of CC Technology Business as Usual Requests & Resolving Defects/Fixing Issues Representing business in Daily Stand-ups and other Pod level Agile ceremonies. Requirements Good understanding of contact center and digital technologies Experience of customer journey mapping, Optimization, and an eye for continuous improvement Ability to set clear strategic direction, aligned with Markets, Propositions, Channels and Functions Strong interpersonal skills and ability to bring the organization/teams along with us on this journey. Understands how to navigate the matrix and drive integration opportunities. Strong understanding of culture and experience positively driving culture Knowledge and experience of conversational AI considered a benefit. Bachelor s degree in technology discipline or related field preferred. Must have completed a minimum tenure of 2 years in a Assistant manager You ll achieve more when you join HSBC.
Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

Apply Now
Similar Jobs for you

See more recommended jobs

Your 4 Step Guide to Career Success

Apply for jobs
Create Profile
Schedule Interview
Get Hired