BriefCase
BriefCase

Technical Support Associate Job in Ibm India Private Limited

Technical Support Associate

Ibm India Private Limited 4+ weeks ago
Apply Now
Job Summary Your Role and Responsibilities
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Responsibilities:
  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Providing direct technical assistance to customers via phone, email, and chat.




Qualification :
Bachelor's Degree
Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

Apply Now
Similar Jobs for you

See more recommended jobs

Your 4 Step Guide to Career Success

Apply for jobs
Create Profile
Schedule Interview
Get Hired