Team Leader Job in Imperative Business Ventures Private Limited
Team Leader
Imperative Business Ventures Private Limited
4+ weeks ago
- Pune, Pune Division, Maharashtra
- 20,000 - 30,000 per month
- Full-time
Job Summary
- Manage & supervise an average team size of 20 members
- Ensure Productivity Targets are achieved
- Manage the day-to-day operations & Prepare Team Schedules
- Maintaining SLA targets on a monthly basis to achieve desired KPI including absenteeism and attrition within the team.
- Ability to evaluate calls, coach, and provide feedback
- Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints
- Ensure fair implementation of all Company policies and procedures
- Train, coach, and mentor associates as per process requirements.
- Conduct constant group reviews meetings to discuss team performance
Minimum qualification requirement
Required - 5years skill with 1+ years experience
Required - High school or equivalent or higher education
Required - Good command over English
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