Sr. Executive Job in Indiamart Intermesh Ltd
Sr. Executive
Indiamart Intermesh Ltd
4+ weeks ago
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
Job Summary
- Handling of complaints received from Buyer or Seller
- Following the predefined SOPs strictly (and suggesting the changes if required)
- Understanding and validating the documents provided by the complainant (Buyer/Seller) against respondent (Seller/Buyer)
- Based on the documentary and circumstantial evidences need to mediate/arbitrate between complainant and respondent for a win win solution for both by suggesting next course of action to both parties
- Meeting the daily Target in terms of new follow ups, old follow ups/reminders, Productivity, TAT with maintaining the quality (Call quality, documentation quality)
- Need to coordinate with Sales/Servicing team and Legal Team (intra departmental coordination) for next level solution
- Must be available to take the call whenever a call is done by the complainant or respondent
- Each and every communication must be documented to both the parties and in ERP (Internal S/W used to follow the complaint)
- Taking learnings from each and every complainant and suggesting the changes in the process @ company level to reduce the complaints/disputes between buyer and sellers
- Need ensure after closure of the complaint, complainant should be satisfied and expectation setting done to avoid repeat ticket and any more escalation
- Need to identify and report the anomalies (Buyer Behavior, Seller Behavior or Process Gap) if any immediately to next level
- Should be flexible enough to work in other related processes if required
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