Operations Analyst Job in Indus Valley Partners

Operations Analyst | Client Support | Accounting | SQL | Test Case Management | Noida

Location: Noida, Uttar Pradesh, India

Position: Operations Analyst

Department: Accounting MS

Experience: Up to 2 years

Open Positions: 1

Job Description:

We are looking for an Operations Analyst to join our dynamic team in Noida. This role will involve providing essential functional support for client queries and issues, as well as assisting with new client onboarding and test case management for new features. You will also collaborate closely with the Product Development team to test and ensure the quality of new features, replicate client data, and execute test case scenarios. The ideal candidate should have strong communication skills, basic accounting knowledge, and experience with Excel and SQL.

Key Responsibilities:

Support Activities:

• Client Query Resolution: Provide functional support for client queries and issues, ensuring quick and efficient resolution.
• Issue Coordination: Work closely with support and development engineers to resolve client issues in a timely manner.
• Client Communication: Communicate with clients via email to address their concerns, provide updates, and ensure satisfaction.

Non-Support Activities:

• Client Onboarding: Assist with the onboarding of new clients, ensuring a smooth implementation process and successful setup.
• Test Case Development: Collaborate with the Product Development team to build test cases for new features, ensuring functionality and accuracy.
• Sanity Testing: Perform sanity testing, replicate client data, and ensure proper functionality of features before release.
• Test Case Execution: Run, execute, and update test case scenarios as part of the feature testing process, ensuring high-quality deliverables.

Required Skills and Experience:

• Strong Communication Skills: Ability to communicate clearly and effectively with clients and internal teams via email and other communication channels.
• Accounting Knowledge: Basic understanding of accounting principles and related processes.
• Excel Skills: Proficiency in Excel for data analysis, reporting, and managing client information.
• SQL Knowledge: Experience with SQL for querying databases and ensuring the accuracy of data.
• Accounts Payable: Basic knowledge of accounts payable processes and operations.
• Experience: Up to 2 years in a related role, preferably within a client support or operations capacity.

Preferred Skills:

• Experience in client onboarding and product testing.
• Familiarity with Product Development and collaboration across teams to define test cases.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.