Technical Support Job in Inspirisys Solution Limited
Technical Support
Inspirisys Solution Limited
4+ weeks ago
- New Delhi, NCT
- Not Disclosed
- Full-time
Job Summary
Requirements / Responsibilities:
- Should have 2-3 years of experience
- Able to manage and address L1 application, (MS SQL, .net) issues and coordinate with application team for L2/L3 Support and follow ups for closure
- Understanding of customer needs in terms of existing product feature and policies and enable / define the same. Problem diagnostic in required timelines and escalation to L2 / L3 team as appropriate
- Good Basic troubleshooting skills of hardware and software and End user system related issues
- Ready to work in team and shift for 24x7 Support
- Should know the Ticket management process, Vendor management, L1 technical support
- Carry out basic installation of Operating system, Linux and Microsoft windows and configure configuration under network ability to carry out routine activities as per the guideline.
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