Specialist, Ebilling - Business Services - Job in Integreon

JOB DESCRIPTION: Specialist, Ebilling

Who we are:

Integreon is a trusted, global provider of award-winning legal, document, business and research support solutions to leading law firms, legal departments, financial institutions and professional services firms. We apply a highly trained, experienced staff of 2,400+ associates globally to a wide range of problems that require scale and expertise, enabling clients to become more operationally efficient by streamlining operations, maximizing investment and improving the quality of work they provide their end clients. With delivery centers on four continents, Integreon offers multi-lingual, around-the-clock support, as well as, onshore, offshore and onsite delivery of our award-winning services.

For more information about the organization, please visit

Position Synopsis:

Has proven experience of 2 to 4 years within the defined process

Can work on complex and time critical cases with utmost quality and client satisfaction

Requires moderate supervision to manage daily activities and can meet deadlines. Has no discretion to vary from established procedures

Receives instruction, guidance and direction from seniors and supervisors

Exercises little latitude for decision-making

Ensure compliance with security policies, procedures, regulatory and VAT requirements

Position Expectation:

• To assist the eBilling Team leader/ Manager to achieve the process objectives
• To process the deliverables within the agreed service levels with a very high standard of accuracy and attention following the defined operating procedures, guidelines and knows when to escalate to supervisors/ managers of any case or concerns
• Understand, implement and contribute best practices for operations and constantly seek opportunities for process improvements
• Ensure integrity of the data is always maintained and that everything has been captured in accordance with defined Standard procedures, company best practices and legal regulations
• Maintain confidentiality of all internal company's and client's information
• Ensure compliance with security policies, procedures, regulatory and VAT requirements

Key Responsibilities:

Listed below are the key responsibilities of this profile but are not limited to:

• Submit eBills for submission to the clients preferred eBilling portal
• Ensure eBills are submitted according to SOPs
• Record and update eBilling status in ARCS
• Report invoice rejections to eBilling configuration team
• Liaise and follow-up with various business teams to obtain required information to submit invoices within the deadlines
• Log into specified portals using credentials provided and extracting/ downloading / printing matter and invoice status information
• Update tracker files / notes / applications with matter and invoice status
• Update matter information which may include

- Entering budget information

- Entering timekeeper information

- Entering rate information

• Ensure matter descriptions and other required information are consistent between Elite and the client s portal
• Responsible for processing and resolving some complex, critical and time critical cases and tasks within the process
• Contact counterparts through emails per the process requirement for any clarifications.
• May assist new associates in their process related queries when required and help them understand the process
• Monitors and maintains the assigned logs and data
• Handles and resolves internal business/ customer or client s/ supplier s queries assigned to them

Competencies/ Skill Set:

• Excellent written and oral English language communication, ability to communicate in various formats email, phone, face to face communication.
• Flexible, able to multi-task, and work on multiple activities at once
• Demonstrable ability to work successfully in a team and with moderate Supervision
• Able to work under pressure to meet the tight deadlines demanded
• Attention to detail and demonstrable ability to work to a high degree of accuracy
• Maintaining a professional approach to work at all times, providing prompt and appropriate responses at all levels.
• Strong knowledge and hands-on experience on MS Excel and proprietary software
• Time management and prioritization
• Good analytical, numeric and data manipulation skills to understand and report on performance
• Ability to know when to refer to senior team member to take appropriate further action

Previous Experience:

• Has a proven 2 to 4 years of prior experience working in a similar role, preferably in a partnership environment/ Law firm experience desirable
• Experience of working in KPO/ BPO industry for offshore clients, preferably in professional services

Professional/ Educational Qualification:

• Bachelor s degree from an accredited university with distinction
• A higher degree or MBA/PGDBA will be an added advantage

Work Location: Sector 127 Noida, Uttar Pradesh, India

Shift Timing: Should be OK with UK shifts (Example 02:00 PM to 11:00 PM IST) and UK holidays.