Support Manager Change Management Job in Jk Technosoft
Support Manager Change Management
Jk Technosoft
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Mandatory Technical Skills:
- Certification ITIL foundation certificate or ITIL intermediate Accreditation.
- Apply a structured methodology and lead change management activities.
- Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
- Support communication efforts.
- Assess the change impact.
- Support the design, development, delivery and management of communications.
- Conduct impact analysis, assess change readiness and identify key stakeholders.
- Provide input, document requirements and support the design and delivery of training programs.
Responsibilities:
- Complete change management assessments.
- Identify, analyze and prepare risk mitigation tactics.
- Identify and manage anticipated resistance.
- Create actionable deliverables for the change management levers.
- Support and engage senior leaders.
- Coordinate efforts with other specialists.
- Integrate change management activities into project plan.
- Evaluate and ensure user readiness.
- Manage stakeholders.
- Track and report issues.
- Define and measure success metrics and monitor change progress.
- Previous working experience within in first/second/third line support.
- Support change management at the organizational level.
- Manage the change portfolio.
- Strong communication skill required.
- Quaification/Education: B.Tech / MCA.
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