Senior Conversational Bot Engineer I (hybrid) Job in Kaplan, Inc.

Job Title Senior Conversational Bot Engineer I (Hybrid) Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students lives. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. The Senior Conversational Bot Engineer I will have daily responsibility to recommend, develop, and implement intuitive, scalable conversational bot experiences, ensuring that initiatives support the corporate vision. The person in this role will have daily responsibility for managing and supporting the Conversational Bot Cloud and local infrastructure. This includes, but is not limited to: Shared responsibility, along with Lead Engineer, for the Contact Center NLU and interaction automation development environment to provide seamless service delivery and support of the overall Conversational Bot solution, currently using Dialogflow Assist with escalations from the Service Desk and Bot and automation experience, including integrations with the Genesys Contact Center solution Primary/Key Responsibilities Accountable for using development lifecycle methodology and Agile processes to deliver technology solutions for complex business problems. Provide senior level engineering support to other bot and development engineers. Design / Build / Configure, install and test various solutions that meet project design specifications Design conversational experiences using workflow tools such as Lucidchart. Build Chat and Voice bots, Virtual Assistants, and customer interaction automation and conversational bots using Google Dialogflow NLU engine Responsible for maintaining and enhancing Node.js code used by Dialogflow fulfilment Training intents/entities, context handling, writing fulfilment to perform actions Integrating with REST / Web services and SDK Work closely with other engineers to develop solutions Designing, coding (at least 80%), debugging and optimizing components, and recommend where increased automation, performance enhancements, application enhancements and quality enhancements Provide Tier 4 engineering and Tier 3 support during critical incidents as necessary Develop and maintain comprehensive monitoring and alerting capabilities. Automate routine processes and tasks using scripting techniques Hybrid Schedule: 3 days remote / 2 days in office 30-day notification period preferred Minimum Qualifications Bachelor's Degree - Computer Science, Management Information Systems, or related 4 years of experience designing and implementing conversational Bots, preferably using Dialogflow and GCP. Application development experience using Dialogflow, Node.js, .NET, C#, and SQL Experience working with NoSQL database solutions such as BigQuery or MongoDB Experienced with software practices and development of Continuous Integration (Jenkins, GitHub, etc.) Extensive experience working with CI/CD tools Extensive experience with JavaScript Experience with REST services and gRPC microservices Key contributor on the successful delivery of a large product or project while participating in full life cycle development Preferred Qualifications Experience with Genesys Intelligent Automation development is preferred Groovy scripting experience Strong Java experience