Senior Project Manager Job in Khoros

As a Senior Project Manager at Khoros, you will be responsible for the successful delivery of our customers projects. In this position, you will be responsible for working with a portfolio of customers that have strategic roadmap visions to bring to life. This requires an organized, articulate, and detailed oriented person who is comfortable collaborating with customers to define, scope and deliver projects. We are seeking an individual who possesses a unique mix of strong project management experience, social understanding, and technical knowledge to join our growing team. This individual must also possess strong customer relationship management skills and be ready and willing to work with a small number of high touch customers for an extended period of time. This is an important role, in which you will be responsible for working with our diamond tier customers to grow and evolve their communities.

Responsibilities

• Manage multiple, parallel software deployment projects for diamond tier customers
• Coordinate and manage internal and external resources, both technical (consultants, production operations) and non-technical (product experts, user interface consultants, designers)
• Work with customers on the definition and execution of their overall project plans
• Willingness to work in undefined territory with customers as we shape a roadmap together
• Manage the client relationship and set customer expectations during project implementations
• Identify account expansion opportunities and support Sales to close them
• Follow Khoros Project Implementation Methodology and PMO Guidance
• Document functional and technical specifications of proposed solutions
• Create Statements of Work for projects, and change requests as needed
• Build Change Management frameworks to contribute to PMO best practices and evolution
• Contribute to constant improvement of Khoros project management practices
• Coordinate training and mentorship for the customers' team
• Learn, develop, and share best practices
• Become literate in Khoros Admin & Studio - strong willingness to build technical aptitude and take on light technical tasks

Requirements

• Bachelor s degree from an accredited university
• 8+ years of hands-on project management experience at a software product company or consulting firm, with at least three years managing projects in consumer facing web applications (web sites, social interaction sites, support sites, etc)
• Experience managing fixed fee, T&M, and milestone-based projects with budgets exceeding $200k
• Foundational understanding of PMI s Project Management Framework and language
• Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
• Proven track record managing multiple parallel projects (with team size of 5+ members) in a software development and/or project management environment where the customer is an external buyer (no internal IT projects)
• Experience scoping and estimating project efforts
• Demonstration of use and understanding of project control KPIs
• Experience within the social media technology landscape
• Experience with Digital Contact Centers
• Strong flair for technology and technology solutions
• Experience with 3rd party platform integrations (e.g. Salesforce)
• Familiarity with Rest API, basic HTML/CSS, JavaScript
• Plus: Experience with SmartSheet, Salesforce, Google Apps
• Plus: Experience with SaaS-based social customer experience platforms
• Plus: Moderation and/or Management of online communities
• Plus: Additional languages
• Big Plus: PMP certification
• Big Plus: Certified Agile Scrum Master