IT Administrator Job in Koscom Cable Inc

Job Title: Administrator (Remote, 9 AM - 6 PM EST) MUST BE FLUENT IN ENGLISH

We are seeking an experienced IT Administrator to customize and maintain the informational infrastructure of our medium-sized, fully remote, non-tech company. As a key technical specialist, you will be responsible for user support and will actively participate in the creation, improvement, and automation of company processes in close cooperation with the Operations and Quality departments.

Key Responsibilities:

Ensure the smooth operation of internal systems in a remote environment (including Bitrix24, Zoho Projects, Google Drive, 3CX, and others).

Identify and implement effective corporate email solutions while supporting their normal functioning (e.g., daily checkups for deferred emails, bounces, undelivered messages, failure analysis, etc.).

Perform regular data backups and exports for different user groups—both regularly scheduled and on-demand.

Set up and improve business processes in Bitrix24.

Implement and maintain appropriate levels of data security.

Develop and implement a business continuity plan.

Conduct technical onboarding/offboarding of new employees (granting access, user support).

Provide prompt support to internal users (responding to requests, troubleshooting issues).

Create and maintain technical documentation for entrusted processes.

Qualifications:

Proven experience in similar roles for at least 3 years.

Strong written English skills with excellent communication abilities.

Ability to handle multiple tasks simultaneously in a fast-paced environment.

Proactive with an ownership mindset.

Strong problem-solving skills and attention to detail.

Patience and a positive, customer-centric attitude.

Availability to work in the EST time zone (from 9 AM to 6 PM New York time).

What We Offer:

Work schedule from 9 AM to 6 PM New York time (part-time employment negotiable).

Freelance contract with a fixed salary.

Weekly payroll via Wise.

10 days of paid vacation per year.

Remote work from anywhere in the world.

About Koscom Cable Inc.:

We are an authorized contractor operating across over 15 states in the U.S. KCI provides technical staffing services to large communications, internet, and media companies like Comcast, Spectrum, Verizon, AT&T, among others. With over 300 subcontractors working with us, we offer professional services that allow individuals to expand their skill sets, learn about the service business, increase their earnings, and foster their careers. We are committed to maintaining standards of excellence in everything we do and are looking for talented individuals to join our team.If you are ready to take on this exciting challenge as an IT Administrator in a dynamic remote environment, we encourage you to apply!