Customer Success Job in Lemnisk

Customer Success

Lemnisk 4+ weeks ago

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Job Summary Responsibilities:

Looking for a maverick who is passionate about increasing digitals share of business for our different verticals.
Overall responsibility of monthly/quarterly/annual revenue from a set of strategic clients
Define and execute strategy for retention and cross-sell for every account
Understand client known and unknown needs and partner with delivery and product team to address client needs
As a trusted advisor drive adoption of existing use cases and evangelize new use cases among clients
Engage with CMO, Head Digital Marketing, Head Digital, Head Analytics, Head Innovation, and other C-level executives.
Provide client and market-level insights for product innovation
Lead presales for the region & given set of accounts
Work closely with clients towards customer advocacy for evangelizing case study & PRs

Qualifications:

An undergraduate degree in Engineering is mandatory
3-6 years of experience, with strong, demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.
Proven track record of upselling/cross-selling
Experience in working with and influencing customers at multiple levels up to CXOs.
Must have excellent communication skills.
Willingness to travel, if required on short notice.
BFSI experience is a plus