Customer Service Specialist Bpo Job in Leverage Business Solutions Pvt Ltd

What you ll achieve : As a Customer Service Specialist, you will be the customer s advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team. You will : Receives customer requests via email, chat or phone related to returns, order status, exchanges and other generic queries. Solves moderately complex customer care issues on any contact driver. Provides tier 1 or tier 2 level support in the inbound or outbound process within Care business Remains updated with all current policies and procedures and provides resolution within the Care support boundaries Records all customer interactions within the database with standard guidelines/SOP- s Focused on delivering a positive customer experience during each interaction as per Dell standards Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements : 2 to 5 years of professional experience in a customer-facing role Strong communication skills in face-to-face interactions as well as on the phone Refined problem-solving skills Outstanding customer care to solve customer issues in an efficient way, building a seamless customer experience Desirable Requirements : Bachelor s degree