Crm Executive Job in Litteria Group
Supervises customer service representatives.
Ensures that customers receive the quickest service possible.
Assists representatives in handling disappointed customers.
Determines a course of action to resolve customer problems.
Interacts with customers using phone, fax, email, the company website and in person.
Provides assistance to representatives during extremely busy times.
Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
Collects customer payments.
Issues customer refunds.
Takes customer complaints to upper management when necessary.
Interacts with vendors.
Coordinates employee meetings, parties and continuing education.
Generates reports for upper management.
Helps create, update and maintain call script for representatives.
Maintains database of customers for follow up.
Ensures a seamless process flow from the customers initial order to the delivery of products and services.
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