Sr. Executive - Cs Job in Mogli Labs India (pvt) Ltd.
Sr. Executive - Cs
Mogli Labs India (pvt) Ltd.
4+ weeks ago
- Vadodara, Gujarat
- Not Disclosed
- Full-time
Job Summary
JD -Top 3 key skills -Ability to communicate clearly in English, Hindi and Gujarati languages Hands on Excel Good understanding of on ground logistics and ops challenges and willingness to navigate despite Role Responsibilities - Driving positive customer experience right from acquisition to service. This includes strategic andtactical guidance, usage tracking, consultancy and training, fulfillment and invoicing support,upselling activities, etc. and ensure upward growth in Customer NPS ORM (Online Reputation Management) of Moglix brand by deep social media engagement Producing regular status, and quarterly activity reports to Moglix leadership Increasing the lifetime value of the Customer through greater advocacy and reference-ability Maximize appropriate use of technology to improve customer experience while improvingefficiency Ensure excellent internal communication with business units to help foster a customer-centricculture Work closely with relevant stakeholders to ensure Customer Service is included in strategy, plansand discussions, for both current product/platform and new product developments
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