Customer Support Executive Job in Livspace
Customer Support Executive
Livspace
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
As a Customer Care Executive, you will be responsible for
- Answering calls/chats and guide customers about Livspace design services and products for an end to end home design projects
- Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries on Zendesk
- Assisting customers on Calls/Chats who wish to escalate their project status to the concerned teams.
- Follow up to ensure that appropriate action has been taken on customer requests and complaints followed by the closure of the ticket with an acknowledgement of the same
- Collect NPS Scores from Customers who haven't submitted the scores through the online form and collect feedback if any from the Customer.
- Working on any Other prototype projects assigned to the team, keeping a record of the customer interactions, complaints and reports if required.
- Clear the Zendesk tickets on a daily Basis within an SLA of 24 hours (Chats team).
- Assign Post Sales Service requests to the concerned City team managers (Chats team).
Key Requirements:
- Great written and verbal communication skills (English & Hindi)
- Good listener with active problem-solving skills
- Good interpersonal and analyzing skills
- Quick learner and open to learning new channels or processes
- Flexible with work timings/ schedule and availability.
- Experience in handling escalations
- Knowledge of social media platforms
- E-commerce experience is a bonus
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