Customer Success Manager - Mea Job in Locus

Role Description: Customer Success Managers are the main interface for the clients with Locus. You will work closely with the client to build relationships with all relevant stakeholders as a trusted partner. You must have a strong understanding of our Customer s business objectives and the ability to identify and articulate how our solution supports achievement of the Customers strategic business goals. You will be responsible to drive value at every juncture of the client's journey- from on-boarding to expansion to renewal to prevention of churn. Work closely with the customer to ensure effective and efficient on boarding and drive greater usage/adoption over time Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality for their specific business needs Effective, timely and accurate client communications (oral and written), establishing and reviewing key performance indicators, and active positive engagement Developing efficient and effective management plans for clients including QBRs, renewals and up-sells Engage across client s organisation and work cross functionally Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients Support the resolution of delivery, implementation or technical issues Perform other duties as assigned Monitor clients usage throughout their lifecycle to not only identify and prioritise at-risk accounts but also ways to mitigate churn Qualifications: Past experience of 3 - 5 years of enterprise experience in B2B Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role Supply Chain or Logistics background is a must and some exposure to tech Experience working with decision-makers, product champions, and end users at both growing start-ups and large enterprises Experience in working with complex, multi-divisional, multi-geographical customers Strong leadership skills and impressive executive presence Ability to create structure in ambiguous situations and design effective processes Passion for technology and for being a part of a fast-growing SaaS company Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services) Consistent performer who handles stressful situations and deadline pressures well Empathy with a knack for understanding what a customer really needs and why they need it Bachelor's degree required Life at Locus comes with added benefits as well: A comprehensive Health Insurance policy that covers you and also your loved ones No leave restrictions(you manage your own leaves)