Director Implementation Job in Maxval Group

Director Implementation

Location: Bengaluru, India

About MaxVal

MaxVal began in 2004 as an IP services company, rooted in efficiency, cost-effectiveness, and continuous process improvement. Our early adoption of tech-enabled solutions helped us evolve into a product-driven organization, delivering cutting-edge Intellectual Property (IP) management tools. Today, we serve over 600 global clients across the full IP lifecycle with a team of 725+ domain and technology experts. At MaxVal, we "do the right things" and innovate relentlessly to deliver success for both our customers and employees.

Job Summary

As Director Implementation, you will lead the end-to-end delivery of Symphony, MaxVal s flagship IP Management platform built on Salesforce. You will oversee the implementation lifecycle from requirements analysis to final deployment ensuring timely, high-quality, and scalable solutions for enterprise clients. You ll manage a cross-functional team of Salesforce Developers, QA Engineers, and DBAs, with a focus on customer satisfaction, architectural integrity, and strategic execution.

Key Responsibilities

Implementation Leadership

• Own the full implementation lifecycle for Symphony solutions from client onboarding and requirements gathering to configuration, deployment, and post-go-live transition.
• Ensure projects meet timeline, quality, and scope expectations across multiple concurrent implementations.

Architecture & Solution Design

• Lead the design of scalable Salesforce/Symphony solutions, incorporating best practices for performance, data integrity, and long-term sustainability.
• Define and maintain a Salesforce architecture roadmap aligned with client needs and product evolution.

Team Leadership & Resource Management

• Direct and mentor a team of 20+ professionals including Salesforce Developers, QA Engineers, and DBAs.
• Promote a culture of accountability, continuous learning, and cross-functional collaboration.

Client Engagement & Stakeholder Management

• Act as a primary point of contact for clients during the implementation phase.
• Translate client business needs into technical requirements and ensure alignment throughout the project lifecycle.
• Proactively manage risks, escalate issues, and deliver regular status updates to internal and external stakeholders.

Governance & Compliance

• Implement and enforce Salesforce/Symphony governance, ensuring adherence to data security and regulatory standards.
• Conduct performance monitoring, audit checks, and post-implementation reviews to optimize future rollouts.

Cross-Functional Collaboration

• Work closely with Product Management, Sales, Support, and Customer Success teams to ensure seamless handoffs and end-to-end customer satisfaction.
• Collaborate with vendor and partner teams to integrate third-party tools and AppExchange solutions when required.

Qualifications

Required

• 10+ years of experience in Salesforce implementation or technical delivery roles.
• Proven experience managing and scaling teams comprising Salesforce developers, QA, and DBAs.
• Strong background in Salesforce architecture and solution design, with hands-on experience in Apex, SOQL, Lightning, and integrations.
• Exceptional stakeholder communication, team leadership, and project management skills.
• Experience delivering enterprise SaaS implementations, preferably in legal tech or IP management domains.

Preferred

• Prior experience implementing or supporting Symphony or other IP lifecycle platforms.
• Familiarity with Salesforce updates, roadmap, and emerging features.
• Knowledge of performance tuning, deployment automation, and Salesforce compliance best practices.