Customer Support Executive Job in Mediacle

Job Description

Mediacle seeks a strong Customer Support Executive for their client s product line.

As a Customer support Executive you will provide service or product information, solutions and relevant

details to customers, provide specific information regarding the services, products or materials offered by a

company. You will answer phones, provide troubleshooting information, report and analyze customers

information and needs, issue billing details and open and close customer accounts. In summary, you are the

direct link between a company and its existing and potential customers

Skills Required

As a Customer support Executive you must have well-developed verbal and written communication skills in

Hindi and English, willing to work in shifts (including weekends). You must have a thorough knowledge of

the service or product and be able to describe its functions, features and details to customers. You must be able

to respond to customer complaints, requests and inquiries in a professional and timely manner. You should

have good organizational skills, general knowledge of Microsoft Office computer programs and be effective

multi-taskers. Also should have experience with customer support tools such as Zen Desk.

Key Functional Areas of Responsibility

Respond to the inbound calls professionally and furnish the customer with information on product and

services or obtain details of the complaints/concerns

Identify and assess customers needs to achieve maximum satisfaction

Build trust and sustainable relationship with customers through interactive communication

Record details of customer interactions, queries, complaints and comments/feedback

Route concerns that require immediate/special attention to concerned departments

Follow up to ensure necessary actions are taken to resolve the customer issues

Identifying, Handling and resolving customer queries and concerns while maintaining expected

quality on calls, chat or email.

Provide/take relevant information and update the system/s accordingly. Where the query cannot be

successfully concluded at the first point of contact, provide the relevant functional area with a clear and

concise written/verbal summary of the situation and its priority. Provide the Customer with a clear

explanation of the action taken.

Ensure complete participation and contribution in organization/process level initiatives that may be

implemented from time to time to improve efficiency Ability to understand and handle irate customers

Qualifications And Experience:

Graduates or Undergraduates

Typing speed of 30 to 40 wpm

Minimum 1-3 years of relevant experience of international BPO (Preferred)

Strong interpersonal, problem-solving skills and verbal and written communication skills

Basic computer knowledge and technical skills

Compensation & Benefits

Competitive salary

Paid vacation and sick days

Opportunity to advance your career

Industry:

Media agency/IT-Software / Software Services

About the company

Mediacle Ltd is a leading digital agency based in a trendy part of Central London. They have experienced

exceptional growth since their inception, and have an extremely impressive client portfolio. They have won

countless awards for quality campaigns, and have a reputation for offering long-term career paths to the very

best in digital marketing and development.

Mediacle Ltd is now recruiting for their Indian office based in Bangalore. Some travel to UK offices and conferences may be required as part of the role.