Business Messaging Specialist Job in Meta Careers

Business Messaging Specialist

Location: Mumbai, India Full Time

Company: Meta

Meta is looking for a results-driven Business Messaging Specialist to drive adoption and growth of WhatsApp Business Messaging among strategic mid-to-large enterprise clients in India. This is a full-time, high-impact role based in Mumbai, requiring a blend of enterprise sales, solutioning, and customer success experience.

If you thrive in fast-paced environments, excel at influencing decision-makers, and are passionate about unlocking the potential of WhatsApp to power digital transformation, we d love to hear from you.

Key Responsibilities:

• Develop compelling business cases and custom business plans to demonstrate the value of WhatsApp as a transformative messaging platform.
• Engage CXOs and decision-makers across customer experience, marketing, technology, and operations to champion WhatsApp as a strategic asset.
• Translate customer needs into tailored WhatsApp-based solutions to drive measurable business outcomes and improve customer experiences.
• Drive the full sales cycle, from prospecting through deal closure, while coordinating cross-functional resources and partner networks.
• Manage pipelines, forecast revenue, identify risks, and ensure alignment with Meta s strategic priorities.
• Capture and analyze client feedback to influence product enhancements, resolve challenges, and identify new opportunities for growth.
• Partner with Meta s in-market and global messaging teams to create scalable engagement programs and best practice guides.
• Collaborate with internal product, engineering, and leadership teams to align on client strategy and drive innovation.

Minimum Qualifications:

• 8+ years of experience in enterprise sales, business development, or SaaS solution selling.
• Strong executive presence with the ability to build trust and credibility at the CXO level.
• Experience leading full sales cycles and managing multi-stakeholder engagements.
• Proven ability to operate autonomously, think strategically, and solve complex business challenges.
• Strong analytical mindset with experience working on large-scale systems and customer experience initiatives.
• Bachelor s degree or equivalent practical experience.

Preferred Experience:

• Background in SaaS, cloud, or enterprise communication platforms.
• Experience working with cross-functional product and engineering teams.
• Familiarity with business messaging, conversational commerce, or customer engagement platforms.

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. From Facebook and Instagram to WhatsApp and Messenger, we empower billions globally. Meta is also pioneering new experiences through AR, VR, and the metaverse, shaping the future of digital interaction.

Equal Opportunity Employer:

Meta is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender identity, sexual orientation, age, disability, or other legally protected status.