Associate Service Desk Analyst Job in Mindpool Technologies Limited

Associate Service Desk Analyst

• Excellent English communication skills.
  
• Required with an experience of international voice profile(global clients) - Inbound/Outbound (technical support). Preferably US.
  
• Experience with atleast L1 Desktop trouble shooting. The role will require L1 ServiceDesk skills only as the team only manages L1 troubleshootingfor Desktop and third party application support, the team ismajorly into catch and dispatch of issue tickets.
  
• 1 - 2.5 years of experience (preferable)
  
• Experience working in 24X7 voice support function.
  
• Ready to work in shifts with non-weekend Weekly offs is a requirement for this role.
  
• Experience working on ACD(Automatic call distributor) would be preferable.
  
• Ticket management experience - Preferable with experience in ticketing tools like CASD, Remedy, SNOW etc. Incident management and information on Incident life cycle is a must.
  
• L1 Experience working on Citrix, AD management, office/desktop trouble shooting will be required.