Technical Support Engineer Job in Mitratech
Technical Support Engineer
Mitratech
4+ weeks ago
- Hyderabad, Telangana
- Not Disclosed
- Full-time
Job Summary
Required skills:
- 2+ years of experience in application user interface support(app features, settings, etc.,)
- Excellent client communication
- Expertise in providing the technical solutions
- Proficiency in troubleshooting the issues
- Hands-on approach
- Ability to train others in use of Mitratech products
Roles & Responsibilities:
- Provide assistance to customers, consultants, and partners on the usage of Mitratech products through our customer support portal, email, chat, and phone
- Advise clients on configuration options based on best practices
- Triage newly reported problems, assign proper severity, and work to identify a resolution
- Troubleshoot issues through reproducing the problem and determine resolution
- Update the ticket tracking system to provide accurate and current status of support issues
- Identify case trends and report to services and development
- Maintain proactive communication upward and across client contacts
- Create knowledge base articles regularly to expand self-help tools for customers and internal team members
All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your candidate application.
We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.
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