Customer Support Executive Job in Moon Technolabs Pvt. Ltd.

Skills

• Candidate should possess excellent communication skills both verbal and written.
• Knowledge of computer operations such as MS-Office and Email.
• Should have good Telephonic and Email etiquettes
• If having an experience in international calling will be an add on
• Should have great interpersonal skills and ability to perform under pressure
• Ability to handle business communication, Internal/ External
• Zeal to keep learning
• Disciplined to deliver in time bound manner
• Candidates should be flexible with Night Shift as per company requirement.

Responsibilities

• Build and manage customer relationships at all levels
• Maintain customer focus at all times and respond to customer enquiries over e-mail, phone and helpdesk using Best Practice guidelines
• Ensure all customers' queries are investigated and resolved, escalating issues if appropriate, to the concerned Team
• Confirm customer understanding of the solution and provide additional customer education as needed
• Prepare complete and accurate work and update the tickets
• Maintain effective coordination and communication between the support and development team