Technical Support Specialist Job in Netomi

Responsibilities

• In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk IntegrationsUnderstanding of business requirements for our different customers and how they can be solved through AI Studio
• Be the first point of contact for all customers inquiries
• First person to respond to Production tickets raised by clients, sales and partners
• Clarify product offering to Sales, and other team members ( CS, Marketing)
• Triage reported issues as SME and navigate to the right teams
• Train and demo to clients as needed
• Assist and own production setups in client environments
• Own and report SLA and other key metrics
• Help define new processes

Requirement

• Understanding of business requirements to handle clients from different industries and different geographies.
• Expert in the area of integrations and configurations offered in the product
• 3- 5 year's experience in support engineer roles.
• 1-2 year s working experience in Java
• B.E./ / MCA in Computer Science from any premier institute
• Must have Passion for delivering actionable insights
• Strong interpersonal and communication skills
• Working experience in SAAS and Service based companies will be add on advantage
• Ability to learn and thrive in a fast-paced environment

Responsibilities

• In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk IntegrationsUnderstanding of business requirements for our different customers and how they can be solved through AI Studio
• Be the first point of contact for all customers inquiries
• First person to respond to Production tickets raised by clients, sales and partners
• Clarify product offering to Sales, and other team members ( CS, Marketing)
• Triage reported issues as SME and navigate to the right teams
• Train and demo to clients as needed
• Assist and own production setups in client environments
• Own and report SLA and other key metrics
• Help define new processes