BriefCase
BriefCase

Technical Support Specialist Job in Netomi

Technical Support Specialist

Netomi 4+ weeks ago
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Job Summary

Responsibilities

    • In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk IntegrationsUnderstanding of business requirements for our different customers and how they can be solved through AI Studio
    • Be the first point of contact for all customers inquiries
    • First person to respond to Production tickets raised by clients, sales and partners
    • Clarify product offering to Sales, and other team members ( CS, Marketing)
    • Triage reported issues as SME and navigate to the right teams
    • Train and demo to clients as needed
    • Assist and own production setups in client environments
    • Own and report SLA and other key metrics
    • Help define new processes

Requirement

    • Understanding of business requirements to handle clients from different industries and different geographies.
    • Expert in the area of integrations and configurations offered in the product
    • 3- 5 year's experience in support engineer roles.
    • 1-2 year s working experience in Java
    • B.E./ / MCA in Computer Science from any premier institute
    • Must have Passion for delivering actionable insights
    • Strong interpersonal and communication skills
    • Working experience in SAAS and Service based companies will be add on advantage
    • Ability to learn and thrive in a fast-paced environment

Responsibilities

    • In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk IntegrationsUnderstanding of business requirements for our different customers and how they can be solved through AI Studio
    • Be the first point of contact for all customers inquiries
    • First person to respond to Production tickets raised by clients, sales and partners
    • Clarify product offering to Sales, and other team members ( CS, Marketing)
    • Triage reported issues as SME and navigate to the right teams
    • Train and demo to clients as needed
    • Assist and own production setups in client environments
    • Own and report SLA and other key metrics
    • Help define new processes
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

Apply Now
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