Echnical Support Executive Job in Niveshan Technologies India Pvt Ltd

Echnical Support Executive

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Job Summary

Provides information by answering questions and requests.
Anticipating issues that may occur due to system complexity and informing team lead/Manager accordingly.
Contributes to team effort by accomplishing related results as needed.
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and System performance.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in the development of client training programs by identifying learning issues and recommending instructional language.
Monitors and maintains compliance with service agreements.
Improves system performance by identifying problems and recommending changes.
Updates job knowledge by participating in educational opportunities and maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed
Exhibits polite and professional communication via phone, e-mail, and mail.
Supports team by performing tasks related to organization and strong communication.