Customer Service Advocate Job in Nutanix Technologies India Pvt Ltd

The Role: Nutanix is seeking well-rounded customer advocates to help support our systems in the field and provide an enriched and successful product experience. You will need to be the champion for Nutanix customers, handling all issues our customers encounter with Product licensing and Portal related issues, implementation of subscriptions and billing solutions along with assisting our Systems Reliability Engineers in delivering world-class customer service. Your Role: Give timely and quality support to our worldwide customers Troubleshoot all process and systems related support requests (Licensing & subscription requests, Support Portal issues etc.) Define and drive changes to our systems and processes for continual improvement based on the feedback received from our stakeholders. Develop and contribute to internal and external knowledge bases Develop process documentation and UAT new feature setup and Issue management Serve as liaison between Systems Reliability Engineers, Sales, Accounts, Management and customer to improve customer service and business productivity. Able to collaborate for results with various stakeholders to get a fruitful and timely solution to customer problem. Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix product to ensure that we have highly-satisfied customers. Required Skills and Experience: 2+ years of experience in customer facing role. Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills The passion & ability to adapt to a fast-paced environment, learning new things, while never being satisfied with the status quo. Experience with delivering subscription and usage-based billing solutions. Be self-driven with a willingness to work in a fast growing company with huge potential. Experience in developing and implementing process improvement Experience in collaborating for results. Prior experience with CRM tools. Salesforce preferred. Highly organised with a personal method to manage multiple competing priorities without falling behind Bachelor s degree with STEM orientation from an accredited university or college with 1-3yrs prior experience. 2+ years of experience in customer-facing positions Prior experience supporting a Support organisation a plus. We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us