Associate Manager - Customer Success Job in Intugine Technologies

About Intugine:

Ever wondered how the physical goods we consume every day from your favorite dairy products and snacks to the latest electronics make their way to your doorstep on time and in perfect condition? The journey of these products is complex, spanning from sourcing, manufacturing, and storage, to being transported across an intricate global supply chain. Global brands often face challenges such as lack of visibility over their raw materials, delays in production, and tracking shipments across different transportation modes and geographies.

At Intugine Technologies, we provide a best-in-class visibility platform that helps brands gain complete transparency over their supply chains, covering all transport modalities air, land, sea, and rail. Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, and improve key metrics like OTIF (On-Time In-Full), order-to-delivery turnaround time, as well as minimize dwell time and detention costs.

Intugine is also a proud partner of India's National Logistics Policy, integrating with systems like FASTag, Port Community System, and Freight Operations Information System to provide even deeper insights. With over 75 global enterprise customers, including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and Bridgestone, Intugine is at the forefront of transforming global supply chains.

About the Role: Associate Manager - Customer Success

The Associate Manager - Customer Success will play a vital role in the growth and operations of the business. This individual will take on a high level of responsibility, directly interacting with customers and service providers. As part of their role, they will manage and oversee the successful implementation of Intugine s solutions at mid-market customers, while ensuring optimal service delivery and continuous improvements in customer experience.

Responsibilities:

• Lead the end-to-end implementation of Intugine s solution for mid-market customers, ensuring timely deployment and guiding the team through operational excellence processes.

• Travel to client locations to understand their needs, train them on Intugine s solutions, and build strong relationships.

• Collaborate with technical teams to configure and troubleshoot Intugine s software platform as per client specifications.

• Design, implement, and continuously improve processes, monitoring KPIs to ensure projects meet client requirements.

• Research and analyze new Intugine products and design processes for their implementation.

• Set up systems and processes that lead to 100% conformance to client specifications and requirements.

• Maintain strong communication with clients, managing expectations and addressing any technical issues or concerns.

Requirements:

• 1-2 years of experience in product implementation, preferably in a B2B SaaS environment.

• Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously.

• Excellent communication and interpersonal skills, enabling you to deal diplomatically with various stakeholders.

• Knowledge of supply chain management (SCM) is a plus.

• A systematic approach to problem-solving, with a keen eye for both big-picture strategy and small daily tasks.

• Ability to work autonomously and assume responsibility.

• Strong written and spoken English skills.

• Creative and innovative mindset to introduce new concepts and drive improvements.

• Soft skills, including time management, prioritization, and delegation, are essential.

Perks at Intugine:

Looking for more reasons to join the Intugine rocketship? Here are 13 great ones:

If you're ready to make an impact and grow with a company that s shaping the future of supply chain technology, Intugine is the place for you. Join us and be part of our journey!