Business Analyst Job in Nutanix

Sr. Business Systems Analyst, Services 2

Description

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a highly analytical and detail-oriented individual with experience supporting diverse business functions such as Customer Support, Case Management, Service Cloud, and cross-functional initiatives? Join the SaaS Engineering team as a Sr. Business Systems Analyst, Services 2, and contribute to the efficiency and functionality of our support processes within an innovative and rapidly growing environment.

In this role, you will help drive productivity for our SRE team, accelerate growth, and foster a culture of innovation. As an integral member of the team, your analytical skills, process expertise, and collaborative mindset will be key to your success.

About the Team

The SaaS Engineering team at Nutanix is a globally distributed group working across the US, EMEA, and APAC. We have a track record of delivering impactful solutions and invite you to be part of our dynamic, innovative, and collaborative team.

We offer a vibrant work environment, cutting-edge technologies, and the opportunity to shape the future of cloud computing. Join a diverse and talented team driving transformation in the SaaS space.

Your Role

• Evaluate business requirements, identifying gaps, interdependencies, and conflicts within proposed solutions.
• Document business requirements, design solutions, create roadmaps, and develop an in-depth understanding of current and future processes.
• Continuously improve and optimize support processes and procedures to enhance productivity.
• Coordinate, influence, and manage necessary resources to ensure the successful implementation of assigned projects according to plan and schedule.
• Collaborate extensively with development teams to translate business requirements into efficient solutions, especially for cross-functional initiatives.
• Act as a liaison between SaaS Engineering and stakeholders, leading end-to-end critical initiatives and fostering collaboration across teams.

First Year Objectives

• Build strong relationships with key stakeholders, facilitating communication and collaboration between departments.
• Manage case queues, providing timely support to end users, resolving issues, and addressing inquiries.
• Serve as the functional Salesforce expert for your areas of responsibility, assisting in prioritizing bug fixes and continuous improvement initiatives.
• Adopt and adhere to PMO and SOX processes, ensuring designs flow seamlessly through end-to-end business processes.
• Optimize existing workflows and implement all designs with proper exception handling.

What You Will Bring

• 6+ years of relevant experience, with progressively increasing levels of responsibility.
• Proven experience leading and participating in project teams focused on business process improvements.
• Strong knowledge and experience in supporting business systems.
• Deep understanding of Salesforce Service Cloud is essential.
• 2-3 years of proven work experience in the Services domain, with a focus on Service Cloud.
• BE, BS, or MBA degree is required.

Work Arrangement

Hybrid: This role combines remote work with in-person collaboration. Most roles require working from the office at least 2-3 days per week, though team-specific expectations may vary. Your manager will provide additional guidance based on team norms.

Equal Opportunity Employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other legally protected status.

We hire and promote individuals solely based on their qualifications for the role. Nutanix fosters an inclusive work environment where all employees can thrive, free from unlawful discrimination, intimidation, or harassment. We are also committed to providing reasonable accommodations for persons with disabilities.