Application Support Analyst Job in Onepoint Consulting
Application Support Analyst
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Provide 2nd and 3rd line support to the IT team and business end users . Perform day-to-day activities including monitoring, alerting and system health checks to ensure continued operational status of the applications for the business. Perform In-Depth ticket analysis, investigation and resolution of tickets (issues) raised for the data lake and other applications and the Datalake. Escalate tickets to the relevant teams, actively track resolution ensuring all stakeholders are kept informed and assigned tickets are resolved in a timely manner. Maintain, troubleshoot and debug existing applications. Also implement enhancements, if needed. Document processes and procedures and build a good knowledge base. Ensuring data compliance. Encouraging and building automated processes wherever possible. Deploying new releases and patches. Managing periodic reporting on the progress to the management and the customer. Maintain strong links with 3rd party software providers to manage quick resolutions.
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