Telephony Engineer Job in Pathway Communications

Key Areas of Responsibility Install, maintain, and upgrade VOIP telecommunications networks, including but not limited to, telephony servers and phone handsets, and applications and other systems as appropriate. Handle routine tasks relating to Telephony operations, installation, and/or maintenance for local, off-site and/or remote locations. Maintain, diagnose and troubleshoot telephony systems issues as dispatched by the Support/Supervisor and appropriately document and close linked call, in a timely manner, in the company s internal ERP software Maintain and troubleshoot internal as well as a client PBXs in a large VoIP environment. Establish, as requested, and maintain documents related to internal/customer environments and other technical/procedural documentation. Maintain customer s inventory of technological devices and document appropriately. Work with outside vendors as needed on a per customer basis. Maintain telephony server backup to customers. Assist in the implementation and ongoing support of projects that include new locations or deploying new technologies across the network. Assist in the maintenance of technical and procedural documentation Execution of moves, adds and changes and end-user support. Participate on regular on-call rotation. Coordinate with the Help Desk to respond to questions and participate in evaluation and selection of new software and hardware. Work after hours and weekends as required by the business Respond to emergency calls/pages/emails in a timely fashion even after hours. Qualifications Education and/or Experience Qualifications Bachelor s degree in Telecommunications or Computer Science with telecommunications and/or IT experience and/or a minimum of 5 years serving a high level capacity of client telecommunication services (or equivalent). Working knowledge of a telecom network infrastructure (i.e., local & long-distance telco s, telco products, TFN s, QoS, Routing etc.). 3-5 years experience in software/hardware voice equipment administration. Other Required Qualifications Basic knowledge of IP voice communications systems including VOIP telephony, SIP (Session Initiation Protocol) trunking, PRI (Primary Rate Interface), and Analog lines etc. Working knowledge of a telecom network infrastructure (i.e., local & long-distance telco s, telco products, TFN s, QoS, Routing etc.) Basic to Intermediate understanding and experience with Microsoft Operating Systems, Microsoft Server 2012 & 2012R2, Microsoft Windows OS (7, 8, 10) and Unix/Linux systems Exposure to Layer 3 Transport and Networking Concepts. Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, including senior leadership. Experience with moves, adds and changes on any unified communications platform (Cisco, MiTel, Avaya etc.) Preferable: Experienced in Mitel MiVoice Connect (Shoretel), MiVoice Business experience and/or certifications, or similar other manufacturers (Avaya, Cisco, FreePBX etc.) Session Border Controller experience for VOIP interconnection. Billing and CDR (Call Detail Record) knowledge. Experience in collecting data, planning, setting, installing and training users on VoIP PBX installing and migrations. History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines. Demonstrated ability to trouble shoot with creative problem-solving skills.