Technical Sales Support Group Leader Job in Pcb Power Market

Technical Sales Support Group Leader

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Job Summary

Own recruiting, objectives setting, training and performance monitoring of the technical sales support team
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their sales and sales support needs
Monitor performance and achieve targets of quality and quantity for inbound - chat, email and calls
Monitor performance and achieve targets of quality and quantity for outbound- emails and calls
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Handle customer escalations and effectively manage customer grievance by coordinating with other teams in the organisation
Implement a strategic business plan that expands company s customer base and ensure it s strong presence by cross selling services and products
Monitor and analyze performance metrics and suggest improvements for the entire group
Liaise with Marketing Team to ensure brand consistency for any direct or indirect customer facing events
Monitor and analyze performance metrics and suggest improvements for the entire group
Clearly communicate the progress of monthly/quarterly initiatives & reports to internal and external stakeholders

Qualification :
B.Tech/B.E. in Electrical, Electronics/Telecommunication, Any Specialization

Experience Required :

5 to 7 Years

Vacancy :

2 - 4 Hires

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