Test Center Manager Job in Pearson

Test Center Manager

Description

We are the worlds learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Qualifications

The Test Center Manager is responsible for administrating all aspects of day to day testing operations in assigned test centers of Pearson Professional Centers and provides day-to-day team leadership to ensure the adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers. The Test Centre Manager is also responsible to recognize and identify potential improvement areas and acts as go-to person at the test center when the Regional Manager is not immediately available.

?

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

Five year customer service experience required

Exposure in a testing environment strongly preferred

Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities:

Customer service skills required

Strong written and oral communication skills

Ability to communication both technical and functional

Ability to work independently

Effective time management skills

Ability to handle a reasonable amount of stress

Strong attention to detail

Problem solving skills

Alertness and courage

Ethics and trust

Knowledge in operating a computer, fax, and other office equipment

Primary Location: IN-IN-Hyderabad

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Evening Job

Job Posting: Nov 19, 2020

Job Unposting: Dec 3, 2020

Schedule: Full-time Regular

Req ID: 2010551

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.