Operations Manager, Onboarding Job in Phonepe
Operations Manager, Onboarding
Phonepe
4 days ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
- Oversee and manage the daily operations & process for agents working in onboarding/KYC teams
- Drive productivity at team level while ensuring quality of delivery is as expected.
- Monitor and evaluate agent performance on an ongoing basis.
- Set & drive performance targets and key performance indicators (KPIs) for agents.
- Conduct regular performance reviews and provide constructive feedback/coachings to agents/Team Leaders/Associate Managers.
- Identify performance gaps and implement improvement plans.
- 3-5 years of experience managing Team leaders/Associate Managers & Agents
- Proven experience in operations management, preferably in KYC/onboarding functions.
- Strong leadership and team management skills.
- Proficient in data analysis and reporting tools.
- Ability to work in a fast-paced and dynamic environment.
- Detail-oriented with a focus on quality and continuous improvement.
Experience Required :
3 to 5 Years
Vacancy :
2 - 4 Hires
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