Customer Support Job in Pinklay Retail Pvt. Ltd.

Position: Customer Support

Roles and Responsibilities:

Handling customer queries across different touchpoints

Acknowledging and timely resolving customer complaints

Coordinating with internal teams to close customer issues

Be knowledgeable and support customers across the purchase

Meeting established customer service KPIs, metrics, and goals

Qualification & Skills:

Bachelor's degree from a reputed college or university

Minimum 2+ years of work experience in a customer service

Experience in an e-commerce environment is strongly preferred

Proficiency in oral and written communication

Good listener, de-escalate, and solve customer problems

Ability to multi-task, manage time, and prioritize tasks

Job Benefits & Perks

Salary at par with industry standards

Health insuranceandbenefits