Customer Support Job in Pinklay Retail Pvt. Ltd.

Position: Customer Support

Roles and Responsibilities:

Handling customer queries across different touchpoints

Acknowledging and timely resolving customer complaints

Coordinating with internal teams to close customer issues

Be knowledgeable and support customers across the purchase

Meeting established customer service KPIs, metrics, and goals

Qualification & Skills:

Bachelor's degree from a reputed college or university

Minimum 2+ years of work experience in a customer service

Experience in an e-commerce environment is strongly preferred

Proficiency in oral and written communication

Good listener, de-escalate, and solve customer problems

Ability to multi-task, manage time, and prioritize tasks

Job Benefits & Perks

Salary at par with industry standards

Health insuranceandbenefits