Customer Support Executive Job in Wall Street Forex

Designation: Customer Support Executive Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Contribute to team effort by accomplishing related results as & when needed. Identify and assess customer s needs to achieve the highest level of satisfaction. Work closely with cross-functional teams to ensure customer concerns are resolved at the earliest. Provide knowledgeable answers to questions about product, pricing and availability. Data entry in various platforms. To handle inbound/outbound cardholder calls, with exceptional customer service as your constant goal. You will be cross trained to work in multiple clients based upon business needs. You ll also maintain up to date skills to ensure your ability to provide effective support and efficiently. Educate customers regarding the WSFx global pay products. Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction. Adhere to company rules and polices especially on Time and Attendance. Desired Candidate (who has) : Strong empathy for customers and passionate for customer success. Good interpersonal and relationship-building skills. Excellent English Communication Skills.